Ottawa
240 Sparks Street
Ottawa, Ontario K1P 6G9

Quebec Place
Ste-Foy 2452 Boul. Laurier Ste-Foy, Quebec G1V 2L1

Toronto Ontario
55 Avenue Rd., Toronto, On, M5R 3C9.
Phone 416-969-9991

North York
2901 Bayview Ave. North York, ON M2K 1E6.
416-225-0049

Ottawa Rideau Center
50 Rideau St. 3rd Level
Ottawa, Ontario K1N 9J7
613-563-7666

Ottawa Bayshore Shopping Centre
100 Bayshore Dr. 3rd Level
Ottawa, Ontario K2B 8C1
613-596-0071

St. Jacobs, Ontario
1364 King Street North 100 Bayshore Dr. 3rd Level
St. Jacobs, Ontario N0B 2N0
519-664-3275
877-664-3275

Vancouver, BC
1445 Bellevue Ave., West, Vancouver, V7T 1C3.
Phone 604-921-2621

Vancouver, BC
2596 Granville St., Vancouver, BC, V6h 3G8.
604-732-1958

Vancouver, BC
4346 West 10th Ave, Vancouver, BC, V6R 2H1.
Phone 604-228-1214

Toronto, Ontario
116 Cumberland St. Toronto, ON, M5R 1A6

London Ontario
515 Richmond St., London, ON, N6A 5N4.
Phone 519-672-0073

Montreal, Quebec
1307 rue Sainte-Catherine Ouest, Montreal, PQ, H3G 1F7.
Phone 514-842-7711

www.OgilvyCanada.com

Fredericton, New Brunswick
400 King Street, Fredricton, NB, E3B 1E3.
Phone 506-455-2500

www.RobertSimmonds.com

Toronto, Ontario
2554 Yonge St., Toronto, ON, M4P 2J2.
Phone 416-480-0040

Halifax, Nova Scotia
Bishop's Landing 1477 Lower Water St.
Halifax, NS
B3J 3Z4
Tel: 902-423-4308
Fax: 902-423-0085

We will be happy to make changes to your order or add items if it has not yet been shipped. Generally orders are shipped no earlier than one business day after receipt.

If you need to remove items from your order:
please email Karen@KarenMcClintock.com.

1) Go to the Shop Online tab in the top navigation bar and fill out the inquiry form.

2) Please fill out the following information regarding the piece(s) that you are interested in purchasing with the items corresponding number and description. Remember to include any alterations (such as length, date of coin etc.) that you would like to have done.

3) Upon receiving a confirmation of availability, we will provide instruction on how to pay directly with PayPal.

4) You will then be notified as to the confirmation of receipt of payment and an estimate of shipping time.

If you have any concerns or questions, please don't hesitate to use the inquiry form to make your inquiries.

Please note that it is difficult to duplicate pieces exactly when using natural stones and authentic antique coins. At Karen McClintock, we will do our best to fill your order to your exact specifications. In some cases, stones may not be available at your time of request. Please ensure that we can fill your order prior to purchasing your piece(s).

Thank you for your interest in Karen McClintock jewellery!

1. Canada and U.S.A.
Express Post (1 to 2 Business Days): $12.00 for unlimited items (includes $100 insurance coverage).

2. Worldwide
$20.00 for unlimited items.

**Note: Duty on international orders is not controlled by Karen McClintock Designs. This will be assessed by the Customs Department of your country, and we are not responsible for these fees.

If you have questions about shipping, please contact Karen@KarenMcClintock.com

We will be happy to cancel any order and refund the entire purchase amount if the item or items have not yet been shipped. We generally will not ship orders any earlier than one business day after receipt. If you wish to cancel your order, and it has already been shipped, we will follow our Return Policy.

It's quick and easy to use Paypal™ for payment. Just go to www.paypal.ca and choose to pay to Karen@KarenMcClintock.com

You will be able to use your credit card or your bank account to buy online without ever giving your information out to us or any other online retailer.

Merchandise may be returned and credited up to 30 days after receiving merchandise. No refunds will be given on purchased merchandise. Shipping and duty charges will not be credited upon return of merchandise.

If you purchased your piece of jewellery from of one the retail outlets, please contact the store directly regarding their return policy.

Most importantly, returns are simple! Just contact us for a return authorization, and then ship the item to Karen McClintock, 6804 Lakes Park Dr., Greely, Ontario, Canada K4P 1M6. Please be sure that the item is properly packed and sent prepaid with insurance. Items returned C.O.D. will not be accepted.

**Note: Insurance is very important since Karen McClintock Designs is not responsible for any returns that are lost in the mail or damaged during return shipment. If this occurs, we will help you get your claim from the freight company.

If you require any more information about returns, email: Karen@KarenMcClintock.com.

Canadian residents are charged sales tax on all of our products at Revenue Canada rates. All orders from outside of Canada will not be charged sales tax, although you may be charged duty when the parcel enters your country.
**Note: Duty on international orders is not controlled by Karen McClintock Designs. This will be assessed by the Customs Department of your country, and we are not responsible for these fees.

For any questions about sales tax, email Karen@KarenMcClintock.com

All Karen McClintock jewellery designs comes with a 1-year warranty, provided that there is no evidence of abuse. This guarantee applies solely to the stones, crystals and silver/gold pieces that are used in Karen McClintock Designs, and it covers the re-make or repair of the item in question. Repairs may change slightly since natural stones are impossible to reproduce exactly each time. Other components may change based on in-stock supplies.

**Note: Jewellery should not be exposed to water or detergent agents unless it is for the purpose of cleaning it. Certain cleaning solutions may alter the finishes on some of the components, such as pearls and crystals.

Some Collection pieces are available only at retail stores. If you are interested in purchasing any of the pieces that you see in these groups, please contact KAREN MCCLINTOCK at karen@karenmcclintock.com or use the Shop Online Inquiry Form located in the top navigation.

Please note that not all pieces are able to be duplicated exactly as the original. Availability of components and variations of natural stones will often change the look of the piece slightly. KAREN MCCLINTOCK will reproduce each piece as close to the original as possible. All prices are in Canadian Dollars.

For further information, please contact us at karen@karenmcclintock.com

Karen McClintock Designs shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.KarenMcclintock.Com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send you sale information, product updates, etc. electronically via email.

Karen McClintock Designs uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.